Are you a tech wizard with a passion for problem-solving
and customer service? We have an exciting opportunity for you to showcase your
skills as a Senior System Administrator in the vibrant city of Noida.
Position:
Senior System Administrator
Location:
Noida
Job Summary: We are on the
lookout for a dynamic individual to fill the role of Senior System
Administrator. If you hold a B-Tech qualification with 2.5-5 years of hands-on
experience, specializing in VMware, we want to hear from you!
Key
Responsibilities:
Customer
Service Excellence:
Provide top-notch customer service by troubleshooting and
solving problems efficiently.
Incident
Resolution:
Increase the number of incidents and service requests
resolved, ensuring a faster restoration of services.
Enhanced
Customer Satisfaction:
Contribute to improving customer satisfaction by restoring
customer technology to a functioning state promptly.
Educate
and Empower:
Seize the opportunity to educate customers, empowering them
to be more self-sufficient in handling technical issues.
Communication
Mastery:
Overcome communication barriers and enhance the
relationship between customers and the service desk.
First
Contact Resolution:
Work towards improving the first contact resolution rate,
demonstrating your expertise in problem resolution.
Escalation
Reduction:
Play a key role in reducing the number of escalated calls,
ensuring smoother operations.
Productivity
Boost:
Contribute to reducing lost customer productivity by
minimizing the time to resolution.
Qualifications:
B-Tech degree
2.5-5 years of experience in system administration, with a
focus on VMware
Don't miss
out on this opportunity to grow your career and make a real impact!
Apply
today! Link Below 👇
#TechJobs #SystemAdministrator #ITCareer #NoidaJobs
#VMwareExpert #JobOpportunity
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